Shipping policy
Shipping Policy:
At Clinton Pottery, we are committed to ensuring that your pottery pieces arrive safely and promptly. Here's what you need to know about our shipping policy:
**Should any items be unavailable, we'll reach out to you to discuss any adjustments to your expected timeline. Kindly note that all our products are crafted in-house by our skilled Master Potter!
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Processing Time: Please allow 1-3 business days for order processing. Once your order is processed, you will receive a confirmation email with tracking information.
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Shipping Methods: We offer standard shipping for all orders within the United States. Expedited shipping options may be available for an additional fee.
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Shipping Rates: Shipping rates are calculated based on the weight and destination of your order. Rates will be displayed at checkout before you complete your purchase.
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Delivery Time: Delivery times may vary depending on your location and the shipping method selected. Standard shipping typically takes 3-7 business days for delivery.
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International Shipping: At this time, we only ship within the United States. We apologize for any inconvenience this may cause.
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Damage During Shipping: In the rare event that your pottery arrives damaged during shipping, please contact us within 24 hours of delivery. We will work with you to resolve the issue and either provide a refund or send a replacement.
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Tracking Your Order: Once your order has shipped, you will receive a tracking number via email. You can use this tracking number to monitor the status of your shipment.
If you have any questions or concerns about our shipping policy, please don't hesitate to contact us. We're here to help!